Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
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Contact Us for Your Inquiries
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To initiate your inquiry, please fill out the contact form with your name, email, and message. This helps us understand your needs better and respond promptly.
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Once your form is submitted, you will receive a confirmation message indicating that we have received your inquiry. We appreciate your patience as we review your request.
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Our team will then assess your inquiry and determine the best way to assist you. This may involve gathering additional information or scheduling a follow-up.
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You will receive a response from us via email, addressing your inquiry and providing the necessary support or information you requested.
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Finally, we encourage you to reach out again if you have further questions or need additional assistance. Your satisfaction is our priority.